Return & Refund Policy

1

Can I return my order?

✅ Yes — we accept returns within 30 days of receiving your order if you are not fully satisfied.

We want you to be completely happy with your purchase. If the products you ordered do not meet your expectations, you may return them within this period.

2

Return Conditions

The following conditions must be met for your return to be processed correctly:

📦

Completeness & ConditionItems must include all parts and accessories and must be returned in the same condition and packaging as received.

🔍

No Excessive WearOnly normal use is permitted. Damage caused by misuse may result in the return being refused.

🚫

Hygiene ProductsItems such as underwear cannot be returned for hygiene reasons.

🛠️

Defective ProductsIf you receive a defective product, please contact us immediately so we can assist you.

🚚

Return Shipping CostsReturn costs are the responsibility of the customer (from €20). We will send you all the necessary instructions.

⏱️

Processing TimeReturns are processed within 7 business days. If the return meets our criteria, it will be officially approved within this period.

⚠️Returns may be refused if products show signs of use or external damage.

3

How to Return Your Order

1

Contact us by email

Send a message to support@daniels-dublin.com to initiate the return process. Please include:

Order number
Reason for return
Photo of the product (if defective)
Your full name
Your address

2

Wait for instructions

You will receive the correct address to send your return to.

⚠️Do NOT send returns to the sender's address.

3

Send your return

We recommend sending with parcel tracking.

💶 Return shipping cost: from €20

4

Right of Withdrawal

📋 As a consumer, you have the right to withdraw from the contract within 14 days of receiving the goods.

The withdrawal is only effective once the returned products have been received by us.

📅

Withdrawal Period14 days from the date you or a third party (other than the carrier) received the last item.

⚡

Order ProcessingOrders are automatically processed at the moment of dispatch. Cancellation is only possible after delivery of the goods.

✉️

Withdrawal NoticeTo exercise your right of withdrawal, send us a clear statement by email. The sooner, the better.

💰

Return Shipping CostsThe customer bears the cost of return shipping (from €20). Products must be returned in complete and undamaged condition.

5

Refused or Uncollected Parcels

If a customer refuses to accept or fails to collect a parcel, the associated costs will be charged.

€18.49Fixed fee for each uncollected or refused parcel

📦Applies to every unaccepted order

6

Parcels in Transit

Our products are shipped internationally, so delivery times may be longer than usual.

⚠️If you decide to withdraw from the contract while the product is still in transit, cancellation is not possible. You must wait for delivery and then return the product.

To speed up the process, please send us confirmation of the tracking number after returning the product.

7

Consequences of Withdrawal — Refund

💳 In the event of withdrawal, we will refund all payments received, including standard delivery costs, within 14 days.

💳

Refund MethodThe refund will be made using the same payment method as the original transaction, unless otherwise agreed.

✅

No Additional FeesWe do not charge any fee for processing the refund.

⚠️All returns must be sent at the customer's expense to our central warehouse.

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